Privacy Policy

How we use your personal information
This notice explains how Royal London Mutual Insurance Society Limited (Royal London) as the Data Controller and our partner Marketing Lounge Partnerships Limited (MLP) will use your information. We may update this notice from time to time. It’s not meant to be a legal contract between you and Royal London and this doesn’t affect your rights under data protection laws.
If you would like to know how Royal London uses your information in any business interaction with us, see www.royallondon.com/privacy(Link opens in a new tab) for more information.

Who are MLP?
The Marketing Lounge Partnership are one of the UK’s only combined incentive, loyalty, partnership and CRM agencies, and are appointed by Royal London to fulfil our rewards programmes. Rewards may include but are not limited to vouchers, gift cards (including eGift cards), experience days and discounts.

Why do MLP use my information?
Fulfilling Rewards Offline – in order to fulfil rewards you may be eligible for Royal London will pass details including but not limited to your name and address to MLP, who are responsible for distributing rewards on behalf of Royal London.

Fulfilling Rewards Online – In order to fulfil rewards you may be eligible for Royal London will pass details including but not limited to your name and email address to MLP.

Collection of Data – MLP will collect and share with Royal London information on who they have issued and fulfilled rewards for on Royal London’s behalf.

How MLP uses your information
MLP will only ever use your information as instructed by Royal London to:

• issue relevant rewards selected by you and as instructed by Royal London, subject to eligibility as set out by Royal London
• manage collection and reporting of data to document the issuance of rewards
• ensure that content from the MLP Portal (www.rladviserresearch.co.uk(Link opens in a new tab)) is presented in the most effective manner for you and for your computer (www.rladviserresearch.co.uk/cookie-policy(Link opens in a new tab)).
  MLP will not use any personal information provided by you or Royal London for any other purposes than stated.

Our legal grounds for processing your information
Data Protection gives organisations a number of different conditions to allow us to process your information lawfully. In order to provide this service the legal basis for processing will be your consent.

How long will MLP keep my information?
MLP will hold your information for so long as required by Royal London which is usually 6 months after fulfilment of the service.

Who sees and uses my personal information?
Employees of MLP who need to see your information to fulfill the services.

We make sure the use of your information is subject to the appropriate protection and we’ll never sell your information.

Overseas Transfers
Your information will not be transferred outside of the UK.

Security
We use Transport Layer Security (TLS) to encrypt and protect email traffic. We also use industry standard tools when information is shared, which use standardised formats and which encrypt information in transit - such as Unipass (provided by Origo), Edi (provider by Opentext) and Unipass (provided by Clearswift).

If your email service doesn’t support TLS and you don’t use an encryption tool, the emails you send won’t be protected. We recommend you don’t send anything confidential to us by unsecured email.

Once we receive your information, we use strict procedures and security features to protect your information from unauthorised access.

What are my rights?
Access – You have the right to find out what personal information we hold about you.
Rectification – If any of your details are incorrect or incomplete, you can ask us to correct them for you.
Erasure – You can also ask us to delete your personal information
Object – If you have concerns about how we’re using your information, you have the right to withdraw consent
Restriction – You have the right to ask us to restrict the processing of your personal information in some circumstances.
Data Portability – We don’t usually process your information in an automatic fashion, so this right wouldn’t usually apply.

Right to complain to the Supervisory Authority
If you wish to exercise any of these rights please contact us in writing using the contact details below.

If you’re unhappy with how we’re using your information, you have the right to complain to the Information Commissioner’s Office. We’d encourage you to contact us first, so we can help with your concerns.

The Information Commissioner’s Office can be contacted at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Changes to our Privacy Notice
Making sure that we keep you up to date with privacy information is a continuous responsibility and we keep this notice under review. We’ll update our notice as changes are required.

This privacy notice was last updated on the 5 December 2019 and is version 1.1.

Who to contact for further information:
If you have any questions or comments regarding this privacy notice, or if you’re not happy with the way Royal London uses your information, please contact us using the details below.

Post: Data Protection Officer, Royal London, Royal London House, Alderley Road, Wilmslow, Cheshire, SK9 1PF.

Email: GDPR@royallondon.com(Link opens in a new tab)

This site is being hosted by The Marketing Lounge Partnership (MLP) who will manage the data processing on behalf of Royal London only insofar as required for the administration/fulfilment/delivery/arrangement of the reward account.

© Royal London 2019